Product Information

・While we photograph our products to reproduce their colors as accurately as possible, the actual color may differ depending on your browser and monitor settings.
In addition, due to photography conditions, the included light bulbs may be dimmed during shooting, or bulbs different from the included ones but of similar shape may be used.
・Products made with brass materials are generally not treated with anti-oxidation coating.
As a result, there may be slight differences in color tone or minor discoloration between products.
Please also note that touching the brass with bare hands may cause discoloration.
・All of our products are handcrafted.
Therefore, slight scratches, dents, uneven coloring, and minor dimensional variations may occur.
Please understand these as characteristics of handmade products.
・For products using glass or ceramic materials, each item may vary slightly in texture, size, and weight.
・Please carefully confirm the product’s color, brightness, size, and other specifications before purchasing.
・Product specifications and prices are subject to change without notice.
・Our products are continuously improved over time.
Therefore, there may be slight differences between the product and the images shown on our website.
※ Please note that we do not accept returns or exchanges for the reasons stated above.
Thank you for your understanding before making a purchase.

How to order

You can order our store’s products online 24 hours a day.
Please add your desired items to the cart and follow the on-screen instructions to complete your purchase.

Payment Methods

The following payment methods are available:
-Credit Card (Visa / Mastercard / American Express / JCB / Diners Club)
-Bank Transfer
※Please make payment within 5 business days after placing your order.
※Bank transfer fees are the responsibility of the customer.

Delivery date

We will typically ship your order within 5 business days after confirming it.
Please note that certain products and finishing options may require a longer lead time than the standard delivery period stated above.
For detailed lead times, please refer to the respective product page.
※If multiple items are ordered, all items will be shipped together based on the item with the longest lead time.
※If you choose bank transfer as your payment method, processing will begin only after payment has been confirmed.

Shipping Fees and Delivery Methods

Shipping fees vary depending on the prefecture. Please check the shipping rates for each area below.

【¥1,540】Hokkaido
【¥1,100】Tohoku (Aomori, Iwate, Akita, Miyagi, Yamagata, Fukushima)
【¥990】Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi)
【¥990】Shinetsu (Niigata, Nagano)
【¥990】Hokuriku (Toyama, Ishikawa, Fukui)
【¥990】Chubu (Gifu, Shizuoka, Aichi, Mie)
【¥1,100】Kansai (Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama)
【¥1,210】Chugoku (Tottori, Shimane, Okayama, Hiroshima, Yamaguchi)
【¥1,210】Shikoku (Tokushima, Kagawa, Kochi, Ehime)
【¥1,540】Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima)
【¥1,980】Okinawa
(*All prices include tax.)

Orders will be delivered via Yamato Transport.
Please note that requests for a specific shipping carrier cannot be accommodated.

Receipt

・Receipts are issued in PDF format only.
If you require a receipt, please contact us via the inquiry form and include your [Order Number] and [Recipient Name].

Regarding Packing Slips

・A packing slip showing the transaction amount is included with the shipment of your order.
If you do not wish to have the packing slip included, please let us know at the time of placing your order.

Changes to Orders After Placement

・Once your order (payment) has been completed, we promptly begin arranging shipment.
Therefore, we are unable to accept changes such as additional orders, partial changes to ordered items (including length changes for pendant fixtures), quantity changes, changes to the delivery address, or changes to the requested delivery date.
Thank you for your understanding.
Please especially ensure that the delivery address and delivery schedule are carefully confirmed before placing your order.

Warranty for Included Light Bulbs (Excluding LED Bulbs)

・The included light bulbs (incandescent bulbs excluding LED bulbs) are not covered by a warranty.
However, if a bulb fails to light within one week after delivery and you contact us within that period, we will send you a replacement bulb free of charge.
(In such cases, please dispose of the non-functioning bulb.)
Please note that we cannot provide free replacements for notifications made after one week from delivery.
・The warranty period for LED bulbs varies depending on the type of LED bulb, and ranges from 1 to 3 years.
If any defect occurs within the warranty period, we will replace the LED bulb with a new one.

Use of Bulbs Other Than the Included or Recommended Bulbs (Including LED Bulbs)

・We cannot accept any responsibility for issues or troubles caused by the use of bulbs other than the included or recommended bulbs.
Please also note that we do not provide support for bulb selection.
Thank you for your understanding before making your purchase.

Returns and Exchanges

・We do not accept cancellations or returns due to customer preference.
・Please inspect your order for any damage as soon as it arrives.
If the product is damaged or if you receive an item different from your order, please contact us within 5 days after delivery.
※For further details, please refer to the “About Returns / Product Returns” page.

Contact Us

If you have any questions, please feel free to contact us via the inquiry form.